Delivery & Return

Local and Macau

Pigfarmer.com provides territory-wide delivery service, including Hong Kong Island, Kowloon, the New Territories, Tung Chung, Ma Wan, Discovery Bay and Airport. Please note that remote location may take more delivery time and extra delivery fees.

Delivery fee to all Macau orders will be paid by recipients.

Asia Countries (Japan, Korea, Taiwan, Singapore and etc, except Malaysia)

For orders placed within Asian Countries, Standard Shipping starts from HK$100, Express Shipping will be HK$250. For orders over 2 kg, extra charges applies.

International orders (USA/ Australia/ United Kingdom/ Canada and etc.)

For orders placed from all other countries, Standard Shipping will be HK$300, Express Shipping will be HK$600. For orders over 2 kg, extra charges applies.

Processing time

We will ship within 2-3 days after you place your order online. Order placed after 12PM on Saturday will ship out on Monday. We do our best to ensure the timely delivery of all orders. 

For pre-order item(s), we will ship it on the written estimated time after the products arrived at our warehouse.

For any urgent orders or split orders, please feel free to contact us via WhatsApp +852 55298886 or email us info@pigfarmer-hk.com for special arrangement.

RETURN

Our policy lasts 7 days after the item(s) has been received. If 7 days have gone by since you have received the goods, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

EXCHANGE (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pigfarmer-hk.com and send your item to: Shop B41, B1/F, Lee Tung Avenue, 200 Queen's Road East, Wanchai, Hong Kong.